Sean was very professional. He made it very clear how much each service was going to cost, and made it very clear what should be done and what would be ok to not worry about. The invoice provided also is very clear in the breakdown of labor vs part cost, and there were no surprises. He also was very prompt with communication and contacted me whenever there was a meaningful update and was very helpful with keeping me updated on timings for the completion of the work. Overall, for someone who is very much not a car person, the entire process was very fluid and painless. He also did not get upset with me when I kept accidentally talking over him, which is a big plus because I can be a bit dense sometimes :)