Took in my van in Feb. for a check over for a upcoming trip. Repairs done well, not too expensive. Got it back with a loud rattle in sliding door that wasn't there before. Took it back and they couldn't find the problem, but charged an hour or two for labor to find nothing. Hmmm. Took van back in today for Air conditioning not working. Found a faulty compressor that I had replaced elsewhere last August (under warranty). Great! Hoped it was some other problem, but my luck I'm out another $93 for them to tell me that. Not fixed. So not they're fault, right? Maybe so... The kicker was when I dropped it off today, I needed a ride back home. No shuttle available (guy on vacation), they have no taxi or uber contract. So I got a ride home with a mechanic in my van! No offer for a gas card and no communication about this before hand. No back up plan when someone's gone? If I'd known this, I would've made my own arrangements for a ride ahead of time. I put up a fuss about all this, and later picked up my car to find that they wouldn't take a check, credit card only this time. Guess they thought I'd stiff them and cancel it. Lots of high reviews here that I've read, but I guess I was hoping for better customer service. I don't doubt their above average to excellent mechanical abilities. If Josh wants, he can call me to discuss. A reply post from him for me to call shouldn't be the norm.
Mr. Wegner,: We are implementing a back up plan for our shuttle service so this no longer happens. I appreciate you taking the time to provide feedback to us on here and on the phone today. We will make sure this does not happen again.
- Aeschbach Automotive