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5

Fantastic customer service, flexible scheduling, knowledgable technicians! Best place to go in Madison!

5

Finally an automotive repair shop that treats me like a family member. The confidence I feel after working with these guys is worth every penny.

1

Took in my van in Feb. for a check over for a upcoming trip. Repairs done well, not too expensive. Got it back with a loud rattle in sliding door that wasn't there before. Took it back and they couldn't find the problem, but charged an hour or two for labor to find nothing. Hmmm. Took van back in today for Air conditioning not working. Found a faulty compressor that I had replaced elsewhere last August (under warranty). Great! Hoped it was some other problem, but my luck I'm out another $93 for them to tell me that. Not fixed. So not they're fault, right? Maybe so... The kicker was when I dropped it off today, I needed a ride back home. No shuttle available (guy on vacation), they have no taxi or uber contract. So I got a ride home with a mechanic in my van! No offer for a gas card and no communication about this before hand. No back up plan when someone's gone? If I'd known this, I would've made my own arrangements for a ride ahead of time. I put up a fuss about all this, and later picked up my car to find that they wouldn't take a check, credit card only this time. Guess they thought I'd stiff them and cancel it. Lots of high reviews here that I've read, but I guess I was hoping for better customer service. I don't doubt their above average to excellent mechanical abilities. If Josh wants, he can call me to discuss. A reply post from him for me to call shouldn't be the norm.

Mr. Wegner,: We are implementing a back up plan for our shuttle service so this no longer happens. I appreciate you taking the time to provide feedback to us on here and on the phone today. We will make sure this does not happen again.

- Aeschbach Automotive
5

I've come here with all my cars. Saab or Mercedes they always know how to take care of them. New waiting room with a Keurig and a big screen tv!!? Yes I can wait here!:) New reward programs as well!! Awesome.

1

Went there for a check engine light on my BMW E46 chassis. I already pulled the two codes and told them what they are. Then they suggested and replaced the gas cap & the light did not go away. Charged $200 plus for this. Then they suggested I come back to have bank 1 oxygen sensor replaced for $300 plus. I went online, looked up the fix, it was putting $10 seafoam in the secondary air injection hose in a cold engine and burning off excess carbon. It fixed it right away. A little carbon build up. Excellent YouTube video on this. My experience at this shop was downright weird. I will probably try again.

Thank you for taking the time to write a review on your visit with us. We apologize we did not meet your expectations. Reviews like this help us identify potential issues in our business that we may have not noticed during our interaction with you. We encourage you to contact us with any concerns you may have. My Direct Number is 608-826-4349 Ext. 103 Sincerely, Josh Aeschbach – Owner

- Aeschbach Automotive
5

Josh and team do a great job taking care of their customers and vehicles. I would highly recommend Aeschbach Automotive to anyone who needs work done!

5

Good honest work.

5

By far the best price and quality of work in town.

5

Hello, Let me start off by saying, I'm not a car guy. I can change my oil (I don't), some lights, I know where my fuse box is... and that's pretty much it. So, when I look for a place to bring my car, I'm looking for somewhere that's not going to ask for unnecessary work and that's going to do a good job with it; and stand by their work. After bouncing around to two other places locally, since I haven't been in the area long, I ended up bringing my car here. Since then, I've been continually impressed by this Aeschbach Automotive. I've referred one of my work buddies here, and he's also had a pretty positive experience. Short list of why I recommend going here: 1. The repairs are very reasonably priced. Same oil change is 30-60% more when I went to an 'oil change only' shop like valvoline. I originally worried that the lower prices might mean I was getting second rate work, so far that hasn't been my experience. 2. After taking my car to a ford dealership two separate times for an electrical issue (and paying rediculous amounts), Aeschbach actually fixed the problem long term for less. 3. When doing more complicated repairs, they were willing to help mitigate cost by looking for rebuilt parts. As a courtesy, if they couldn't locate an issue in the 1/2 hour or hour they had allotted, instead of continuing to search and charge me for it, they called explained what they had checked and asked if they could have more time and went over their diagnostic rates. 4. They call and get approval before starting repairs. I've walked into shops before and had some nasty surprises. 5. And this mostly helps my ego, they understand I have no idea what's going mechanically, and are willing to break down the issue in laymens terms and go over options. 6. Everyone there is polite, they offer complimentary water (bottles), and occasionally other drinks. If you want a TL/DR: Good work, Good Price, Nice folk.

5

As someone who knows very little about vehicle maintenance and repair, finding a location with a knowledgable and understanding staff is crucial. When dealing with one's transportation, it is necessary to feel as though it is safe and reliable day to day - which is a lot of pressure for a mechanic or automotive technician. The gentlemen at Aeschbach Automotive have treated my Jeep Liberty and me with such care and respect that I finally feel I have found the shop for us. I trust them to do excellent and through work and that isn't easy for me to find. My gratitude is endless.

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