Middleton Auto Repair

Got new tires and an alignment. Immediately, they ran into trouble because my new used car had wonky lug nuts without the necessary adapter to remove them. They went out of their way to not only get the proper equipment, but to have my car done ahead of time, even with the delay. Nice, courteous, down to earth staff. Good people and very solid service.

The guys did quite a bit of work on a used Z3 I bought. The diagnostic they performed was very extensive and thorough. They identified items that needed immediate attention, as well as in the future, based on BMW's recommendations. They performed all the work I requested, kept me informed of issues, and did the work in a timely manner. Good communication & performance.

My wife and I know nothing about cars, but the staffs (especially Sean) were very helpful. They were patient with us when we took some time to make decisions, and kind to answer all the questions we had, in a way that we could understand. They were also willing to work within our budget, prioritizing what is more important. As long as we stay in Madison area, this will be our auto repair place!

They were very nice, quick, and understanding. There's no pressure, and it's all about doing what is best for the customer and their car.

Fast, friendly service that was incredibly convenient and streamlined during the pandemic

Super reliable service and a reasonable price! thanks for all you do

Have taken multiple vehicles their and every time I take a vehicle their they are always so thorough on inspecting it for issues that might come up. And when the service writers call they always go through everything in such a professional way and explain what they found and are always looking out for the customers best interests. Very family oriented and help you get to and from work while ur car is getting repaired

Josh’s crew always does a great job. They are honest and prices are fair.

My first experience was when I had a weird smell while driving. On a super busy day for them, they still took the time to take my car for a drive to try to determine what the smell was and where it was coming from. They were unable to determine, but did schedule me for the next day to do a complete look over. By the appointment time the smell was mostly gone. Because of this, they also added sprayed with a scent into the vent areas. I haven’t smelled it since. Today I was in for just an oil change and I must have accidentally agreed to synthetic oil. When I called about the charge they gave me a discount. They all are very pleasant to work with and go out of their way to make you happy.

I needed a front end alignment. Their price was fair. After dropping off my 21 year old truck they discovered many more issues of neglect & abuse than I’d imagined which needed to be addressed before the alignment could be performed properly. So, the final bill was a bit of sticker shock, but they checked with me before any additional work was done. Now, no more clanking & clicking when backing up or during sharper turns, and my new tires will hopefully last more than 2 years. The last set got pretty torn up way too soon. Another thing - because it turned out to be more extensive than I’d hoped, they loaned me a vehicle while they waited for parts. I just had to fill the gas back up before returning it. All in all, I would classify the experience as pleasant.